For the 2022-2023 fiscal year, 118 admissions occurred. The number of open beds, having been slightly reduced throughout 2022-2023, and the length of stay has increased, necessarily impacted the number of admissions. The number of psychosocial follow-ups with the social worker was consequently higher.
Admission Process
Who can apply?
The patient who wishes to be admitted at La Maison must inform the referring caregiving team member: physician, nurse, or social worker. That individual will fill out the documents required for the application and forward them to the Nursing Care Coordinator, Mrs. Caroline Soucy, of La Maison (soins.inf@msplaval.ca).
If a third party makes the request, the patient must be informed and give their consent.
Our apologies, the documents are only available in French.
Assessment of Requests for Admission
La Maison's Nursing Care Coordinator, Mrs. Caroline Soucy and/or her assistant Mrs. Anie Guidon, will conduct a short questionnaire by phone and inform you of La Maison's mission and its services. They will also answer your questions.
The application is then submitted to an admissions committee that assesses each situation according to its specifics and in compliance with our admission criterias.
The nursing care coordinator and /or her assistant Mrs. Anie Guindon, will then contact the patient or a member of their family on the days before the admission at La Maison.
Admission Criteria
Aged 18 and over
Suffering from terminal cancer or a chronic disease with a prognosis of fewer than three months
A resident of Laval or a relative of someone who lives there
Loss of independence
Awareness of their condition and prognosis
Awareness of their condition and the strictly palliative nature of treatments
Waiting List
Patients who are deemed eligible are added to the waiting list.
Accommodation Costs
Since we are a non-profit organization, there are no fees for the care and services offered at La Maison. However, adult briefs and nutritional supplements such as "Boost" or "Ensure" are not included. In addition, the patient or their loved ones will be required to pay for medication as if the patient were at home, i.e., they will have to pay the amount not covered under private insurance or by the Régie d'assurance maladie du Québec (RAMQ). Meal fees apply only for loved ones accompanying the patient and having meals with them at La Maison.
Visiting La Maison
If it is possible for the patient or their loved ones, it is recommended that they visit La Maison. The visit allows the discovery of the environment and reassures the patient and their loved ones. To visit La Maison, make an appointment with the Assistant of the Nursing Care Coordinator, Mrs. Anie Guindon, by e-mail at: adj.soins@msplaval.ca
Personal Items to Bring
The list of required personal items may be downloaded by clicking on the button below. Our apologies, the document is only available in French.
Please note that each room is equiped with the below items:
A television
A phone
A radio
WIFI internet
A microwave
A small fridge
A sofa-bed for the family
A wheelchair
List of required personal items to bring when you are admitted to La Maison de la Sérénité.
Health insurance card
Private insurance card
Personal medication for the first 24 hours (our pharmacy will take over afterwards)
Comfortable clothing, pyjamas
Personal hygiene products
Tissues
Lip balm
Shoes and/or non-slip slippers
Your own pillow, if desired
Incontinence briefs, if necessary
A walker, if necessary
We look forward to welcoming you at La Maison!
For any questions, please contact the Assistant to the Nursing Care Coordinator at 450-936-4300, ext. 251.
Or by e-mail: adj.soins@msplaval.ca
A sofa bed and linens are provided for visitors who wish to sleep in the room. The staff must be notified prior to the overnight stay.
Transportation to La Maison
If the patient is hospitalized, the hospital professional will organize the transportation of admitted patients to La Maison de la Sérénité, depending on their level of self-sufficiency. If the patient is at home, our Nursing Care Coordinator will assess the best means of transportation with a member of the patient's family or by ambulance if required.
Here is a virtual tour of a typical room at La Maison.
The video is only available in french. We appreciate your understanding.
Client satisfaction
The survey on client satisfaction, given to each family a few weeks following the passing of their loved one, is an evaluation tool vital for La Maison de la Sérénité.
Evaluating our client's satisfaction is central to our continuous efforts to improve the quality of our care and services. It allows:
❶ to ensure that our services meet our patient’s needs and expectations
❷ to identify factors of satisfaction and dissatisfaction
❸ to anticipate needs and expectations
❹ to foster interest and mobilize staff by publishing satisfaction results.
For the financial year 2022-2023, the satisfaction rate for all services and care offered at La Maison was very high despite the restrictions imposed since the beginning of the pandemic. These results are the product of the efforts of all our employees and volunteers, who are dedicated to making the stay of our patients and loved ones as welcoming as possible and meeting their needs and expectations.
You are invited to fill out the satisfaction survey. You can upload it by clicking on the button below and return it to us at the following address:
La Maison de la Sérénité
655, Bellevue Avenue
Laval, QC.
H7C 0A8
Relocation
When the disease progresses slowly and the discomfort is well alleviated, some people no longer require end-of-life care services for some time. About three months after the stay begins, the individual whose condition is stable may be relocated somewhere other than a palliative care home. That decision is made following a medical assessment and discussion with the patient and their loved ones. This is done according to the patient's needs and their situation. The patient may be relocated to a nursing home, intermediary resource, or their home. If applicable, the costs of this transfer are at the expense of the patient and their family.