Admission criteria
Aged 18 and over
Suffering from terminal cancer or chronic disease, with a prognostic of less than three months
Resident of Laval or relative of someone who lives there
Loss of independence
Awareness of their condition and prognostic
Awareness of their condition and the strictly palliative nature of treatments
Intake process
Who can apply for admission?
The patient who wishes to be admitted at La Maison must inform a member of their referring caregiving team: physician, nurse or social worker. That individual will fill out the documents required for the application and forward them to the point of access to palliative care.
If a third party makes the request, the patient must be informed of it and give their consent.
Assessment of requests for admission
The Coordinator of Nursing Care contacts the patient or a member of their family in the days following receipt of the admission request.
They fill out a short questionnaire and inform the applicant of La Maison‘s mission and the care and services it provides. They also answer any question. The application is then submitted to an admissions committee that assesses each situation according to its specifics and compliance with the admission criteria.
Waiting list
If the patient is deemed eligible, they are registered on the waiting list and are informed of this by the Coordinator of Nursing Care. From that point on, the Coordinator keeps in touch regularly, not only with the patient and their family, but also with the referring physician and the CLSC or hospital team, depending on the follow-up provided, until the patient is admitted at La Maison, as required.
Visiting La Maison
If possible for the patient or their loved ones, a visit of La Maison is recommended. That visit provides an opportunity to make contact with the environment and to reassure the patient and their loved ones. To visit La Maison, all that is required is to make an appointment with the Coordinator of Nursing Care, who is available Monday to Friday, from 8:00 AM to 4:00 PM.
Fees
Since we are a non-profit organization, there is no charge for the care and services provided at La Maison. However, adult briefs and nutritional supplements such as Boost or Ensure are not included. In addition, the patient or their loved ones will be required to pay for medication as if the patient were at home, i.e. they will have to pay the amount that is not covered under a private insurance or by the Régie d’assurance maladie du Québec (RAMQ). Meal fees apply only for family members and loved ones who have meals with patients at La Maison.
Personal items
The list of required personal items may be downloaded by clicking on the button below.
A sofa bed is provided for visitors who wish to sleep in the room or lounge. They only need to bring sheets and covers.
Transportation to La Maison
The hospital professional will organize the transportation of admitted patients to La Maison de la Sérénité, depending on their level of self-sufficiency. If the patient is at home, the Coordinator of Nursing Care will assess, with a member of the patient’s family, the best means of transportation or transportation by ambulance if required. In the latter case, the Coordinator of Nursing Care will organize transportation.
Visiting La Maison
Please contact the coordinator of nursing care:
Telephone: 450-936-4300, ext. 286
E-mail: soins.inf@msplaval.ca
Client satisfaction
Evaluating our clients’ satisfaction is at the core of our continuous efforts to improve the quality of our care and services. It allows:
❶ to ensure that our services meet our clients’ needs and expectations ❷ to identify factors of satisfaction and dissatisfaction ❸ to anticipate needs and expectations ❹ to foster interest and mobilize staff by publishing satisfaction results.
You are invited to fill out the satisfaction survey. You can upload it by clicking on the button below and return it to us at the following address:
La Maison de la Sérénité
655 avenue Bellevue
Laval QC H7C 0A8
Relocation
At times, when the disease progresses slowly and the discomfort is alleviated well, some people no longer require end-of-life care services for some time. About three months after the stay begins, the individual whose condition is stable may be relocated somewhere other than a palliative care home. That decision is made following a medical assessment and discussion with the patient and their loved ones. This is done according to the patient’s needs and situation. The patient may be relocated to a nursing home, intermediary resource, or their home. The costs pertaining to this transfer, if applicable, are covered by the patient and their loved ones.